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Lisa McDaniel
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S A M A R I T A N H E A L T H C A R E
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C O M
COMMUNITY MEMBERS AND FORMER PATIENTS
YOUR STORIES ARE NEEDED
Samaritan is pleased to announce that Lisa McDaniel
has been selected as the new human resources direc-
tor for Samaritan Healthcare.
McDaniel brings over
25 years of experience in
hospital human resources to
the task. She was previously
the human resources director
at Kittitas Valley Community
Hospital in Ellensburg, where
she had been for the past nine
years. Before that, she was
the human resources director
at Whidbey General Hospital
in Coupeville for 10 years. She also worked at St. Jo-
seph Hospital in Bellingham as an employee relations
supervisor.
Her background includes a wealth of experience
and strong skills in human resources functions
plus educational preparation. She has a bachelor of
science degree and a master of science degree in
education from Illinois State University. In addition to
her time in hospitals, she also has been an adjunct
professor at Bellingham Technical College and Cen-
tral Washington University.
Of particular note, McDaniel is recognized by her
peers as a leader. She has been very active in the
Washington State Healthcare Human Resources As-
sociation, holding a variety of leadership positions.
In September she received the prestigious 2012
HR Leader Award, which is given to one individual
by the American Society for Healthcare Human
Resources Association (ASHHRA.) This award
recognizes exemplary service and contributions to
ASHHRA and to the health care human resources
profession.
McDaniel replaces Kim Garza, who, after many years
serving in this role at Samaritan, took a job opportunity
at Big Bend Community College in May of this year.
LISA MCDANIEL—
NEW HR DIRECTOR
A leader in her field
SAMARITAN HEALTHCARE
has once again been rec-
ognized as one of the nation’s most technically advanced
hospitals, according to the results of the
Most Wired
Survey released in the July issue of
Hospitals & Health
Networks
magazine. is is the fourth year in a row that
Samaritan has received the award in the Small and Rural
Hospital category.
e Most Wired designation goes to hospitals that have
successfully implemented information technology in their
daily operations to improve patient outcomes, streamline
clinical practices and minimize medical errors.
BEYOND CONNECTED
Hospitals are judged on four focus
areas. If any of these requirements are not met, the orga-
nization does not achieve the Most Wired designation.
e four focus areas are:
Infrastructure.
Business and administrative management.
Clinical quality and safety (inpatient/outpatient
hospital).
Clinical integration (ambulatory/physician/patient/
community).
The online survey was available Jan. through
March . It asked hospitals to answer questions regard-
ing their information technology initiatives. A total of
,
hospitals were represented in the
completed
surveys—roughly percent of U.S. hospitals.
“It is such an honor for our community hospital to con-
sistently receive this award,” says Joe Sharp, interim CEO at
Samaritan. “As many hospitals scramble to meet the feder-
ally mandated deadlines to implement electronic health
records, Samaritan is moving forward at a fast pace. ese
new systems help us provide the right care to each of our
patients in a safe and e cient manner.”
AHEAD OF THE GAME
Samaritan has put a strong focus
MOST WIRED
Samaritan earns distinction for
fourth year in a row
on the electronic health record (EHR) in order to further
improve quality and patient care. In the past few years,
completion has occurred with computerized physician
order entry (CPOE), physician online documentation
(PDOC), a comprehensive medication management sys-
tem called bedside medication veri cation (BMV) and
aggressive work towards meaningful use.
“Greater adoption of IT (information technology)
can bring important new tools to our efforts to improve
the safety and quality of care in hospitals and better
coordinate care across settings,” says Rich Umbden-
stock, president and CEO of the American Hospital
Association.
“ is award is the accumulation of hard work and
dedication by numerous individuals,” says Sharp. “In-
formation technology changes require us to standardize
our care process and change the way we do business.
Our entire medical sta , as well as our employees, are
constantly undergoing training as we implement these
new processes, knowing that as we complete one, another
one is on the way. Technology will continue to evolve.”
Samaritan continues to be committed to improving
the quality of service, safety and e ectiveness of care to
the members of its community.
SAMARITAN’S PATIENT SERVICE TEAM
is a group
of employees and physicians, along with a former pa-
tient and that patient’s spouse, who have been working
together since December
to lay the foundation
for signi cant cultural transformation at Samaritan
Healthcare.
e team is committed to its vision: “To create a
patient- and family-centered care environment that re-
sponds to the unique needs of each patient.”
“ALL OF US, FOR EACH OF YOU, EVERY TIME!”
e vision
and the proclamation “All of us, for each of you, every
time!” refer to the contents of a paper published by the
Institute for Healthcare Improvement
(www.ihi.org
). e
paper’s aim was to identify what drives the delivery of
exceptional patient care, de ned as care that is patient-
centered, safe, e ective and equitable. is is commonly
known as patient- and family-centered care, or PFCC.
As the Patient Service Team has been learning, it
has become apparent that Samaritan Hospital and
Samaritan Clinic need former patients and interested
community members to share their stories, good and
bad, so that we understand what we do well and what
needs improvement.
ese volunteers will serve on an as-needed basis on
hospital and clinic teams or committees by providing
valuable input related to their health care and life experi-
ence. Later, a more formal advisory council might form
to address ongoing PFCC issues.
Are you interested in helping Samaritan Healthcare
on its journey to a much more rewarding and satisfying
culture for all who are cared for at Samaritan—a culture
that is centered on patients and their families?
If you, or a family member, are interested in sharing
your story, good or bad, please call Bonnie Dirks,
volunteer coordinator, at
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